Privacy Policy

1. Introduction & Scope

THORE Agency ("we," "our," or "us") operates high-converting websites, client management portals, and AI voice answering solutions powered by Aevra AI. This Privacy Policy governs our data practices across thoreagency.com, portal.thoreagency.com, aevra.ai, and associated client websites engineered by THORE.

By accessing our services, submitting forms, or interacting with our voice systems, you acknowledge the collection and use of information in accordance with this policy.

2. Two-Party Voice Recording & AI Processing Disclosure

Notice of Voice Data & Audio Processing: When interacting with an Aevra AI-powered phone number or web voice widget:

• Calls and audio streams may be monitored, transcribed, and processed in real time using automated speech recognition and large language models (including Retell AI and Deepgram infrastructure).
• Voice data is used solely to qualify caller requests, schedule calendar appointments, extract project criteria, and transfer leads to the designated business owner.
• Call audio and transcripts are retained securely under client-specific isolation and are never used to train generalized third-party public models.

3. Information We Collect

• Direct Identifiers: Name, business name, work email address, phone number, and physical service trade/address submitted via quote forms or phone conversations.
• Transactional & Billing Data: Payment credentials and invoice details processed securely via Stripe. We do not store raw credit card numbers on our servers.
• Automated & Technical Signals: IP address, browser type, referral URLs, and interaction timestamps for system security, fraud detection, and rate limiting.

4. SMS, TCPA & 10DLC Compliance

By providing your phone number on our quote forms or requesting an instant callback, you consent to receive transactional and appointment-related SMS messages from THORE Agency or our client systems.

Message and data rates may apply. You may opt out at any time by replying STOP or request support by replying HELP. We do not sell or share SMS consent data with third-party marketers.

5. California Privacy Rights (CCPA / CPRA) & GDPR

Under California law and international data protection standards, you have the right to:

• Request disclosure of personal information collected, shared, or sold (we do not sell personal data).
• Request deletion (Right to Be Forgotten) of your personal information across our primary databases and third-party integrations.
• Not receive discriminatory treatment for the exercise of your privacy rights.

To exercise your privacy rights or submit a Data Subject Access Request (DSAR), email our compliance officer directly at thoreaiagency@gmail.com.

6. Contact Information

THORE Agency Compliance Desk
Email: thoreaiagency@gmail.com
Website: https://www.thoreagency.com